May 2018

Privacy Statement


Privacy Statement

TPM Credit Union Limited

Member Irish League Of Credit Unions

TPM Credit Union Limited is authorised by the Prudential Regulation Authority

and regulated by the Financial Conduct Authority and the Prudential Regulation Authority

7-11 Gilford St


BT62 2DA

Ph: 028 38849994

Email: tpmcreditunion@live.com

Web: www.tpmcreditunion.co.uk

This Privacy Statement sets out how TPM Credit Union Limited uses and protects any information that you may provide to TPM Credit Union Limited when you use our services.

TPM Credit Union Limited is a not-for-profit financial organisation that aims to provide savings and loans services for the local community.

Should we ask you to provide information by which you can be identified, while using our services, it will be done in accordance with the terms set out in this privacy statement. TPM Credit Union Limited may from time to time need to update this statement for it to remain relevant with changes made by law. You can request a copy of our Privacy Statement at any time to check for any changes. This statement is effective from 25th May 2018.

What information may we collect about you?

  • Name, address, date of birth, phone number, email address.
  • Savings and Loan balance
  • Details of Income and Expenses (for loan applications)
  • Declaration of Health (for loan balances/applications)
  • List of transactions (e.g. lodgements, withdrawals and loan applications)

How will we use the information that you provide?

Information such as your name, D.O.B and address are used to register your account specifically to you. We will ask you to provide us with photographic I.D and proof of address to prove these details.

Your savings and loan balances are recorded for your benefit, so that you can keep track of your account. We maintain a computerised record of each transaction you make on your account, which then will correspond with a printed receipt given to you at the time. It will also correspond with a statement posted to you on a yearly basis and a signed document (signed by you) to indicate that money was either withdrawn from your account or that you took a loan.

When you apply for a loan with TPM Credit Union Limited we may ask for proof of income and expenses (e.g. pay slips, bank statements, annual accounts). We request this information so that we can make an informed decision on your loan application, so we can ensure that we are lending responsibly and making good decisions with our members’ savings.

We automatically have to fill in a Declaration of Health to pair with the loan form. This is done for insurance purposes, to ensure that your loan can be covered in unforeseen circumstances. The health information that you provide us with for your loan application is kept confidential and is filed separately in a secure file system. Your declaration of health will only be provided to our insurance company if there is a query over your eligibility or in the event of your death. Once your loan has been repaid the declaration of health will be destroyed.

Q: Can I access the information that TPM Credit Union Limited might hold on me?

Yes. It is your right to request to see any or all information that we might hold on you, under the General Data Protection Regulation. To do the simply as us for a subject access request form, complete it and return it to us. We have a legal duty to respond to your request within 30 days.

Data Retention periods

The information that you provide us with will have a set period that we will keep it for, after which it will be securely destroyed.

  • Pay slips and bank statements will be returned to you after assessment of your loan. An average income and expenditure will be recorded manually and signed by two agreeing officers.
  • Withdrawal, Transfer and BACS forms will be kept for 6 months after they date they were requested.
  • Loan forms will be retained until the loan has been repaid in full.
  • Membership forms and beneficiary forms will be retained for 6 years after membership has ceased.
  • I. D. will be kept until up-to-date I.D. replaces it.

Third Party Disclosures

The information that you provide to us is kept secured and confidential. However, we may have to release your information if required to do so by law. For those that apply for loans above shares, we may run a credit check before approving your loan. This is done only with your consent and we will ask you to sign a consent form. Failure to repay your loan can result in us providing this information to the credit reference agency, which may affect any future credit you may wish to get. TPM Credit Union Limited will not under any circumstances, share your information with a third-party source for marketing purposes. In certain circumstances TPM Credit Union Limited may have to contact other third parties to verify details of your account. With some service providers that we use your details may be available to them, however TPM Credit Union Limited has ensured that we have made binding privacy contracts to ensure that your details are not used for any purposes other than the intended use of your account with us.

Q: What if you choose not to share the information that we require?

It is completely your decision to share your information with us. However, by not providing us with certain pieces of information it will limit us in the services that we can offer you. To open an account, by law we must be able to show that we have proved your identity. If you wish not to share your income and expenses details with us, it may prevent us from making a decision on any loan application forms.

If you wish to make a complaint

If you wish to make a complaint to TPM Credit Union Limited please feel free to do so. You can request a complaint form from us over the counter, or you can leave in a signed letter detailing your complaint. If your complaint can not be resolved immediately it will be passed on to our Board of Directors to help come to the most positive solution.

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